Security and support are our highest priorities

Keeping our clients’ funds secure is critical for us. Cryptal implements security best practices and utilizes advanced security technologies. We are compliant with the ISO 27001 information security standard and the CryptoCurrency Security Standard (CCSS).

Keep your account secure with 2FA

Two-factor authentication (2FA) is enabled by default for all logins, and must be used with an authenticator app when you make a withdrawal. When you first register on Cryptal, email authentication is required, meaning you will get a one-time password emailed to you every time you log in. You should change this in your profile security settings to use app-based 2FA with Google Authenticator or another compatible TOTP application.

Learn more on our support site

Answers to most security questions are on our support site:

https://support.cryptal.com/hc/en-us/articles/360020521640-How-do-I-secure-my-account-

https://support.cryptal.com/hc/en-us/articles/360015326239-Is-Cryptal-safe-

https://support.cryptal.com/hc/en-us/articles/360020480679-Setting-up-Two-Factor-Authentication-2FA-

Open a ticket for more assistance

Our 24/7 help desk is always available to answer any questions or concerns you may have:

https://support.cryptal.com/hc/en-us/requests/new

Or send an email to support@cryptal.com – we'll reply usually within a day or sooner!